Returning an Online Order

Please click Online Return Service to initiate the online return process.

Returning an In-Store Purchase

You may return products at the store, bring your purchase and original receipt to the nearest Canada Computers store location to start your return.

Online Custom Order & 3^rd Party Products

Canada Computers prides itself on offering a diverse assortment of products to our customers, we use various vendors and 3^rd party sellers. 'Online Custom Order' and '3^rd party' orders cannot be cancelled once the order is placed and are not eligible for returns with the exception for defective exchange.

Corporate & Government Account

Policies only apply to orders made by Purchase Orders or Government/Corporate Credit Cards. Credit card information must be provided at time of return.

• Unopened items can be returned within the 30 day period of purchase date.
• Opened items which are found defective can be returned within 30 days for refund, exchange and replacement.
• Opened items which are non-defective can be returned within 15 days for refund. Full packaging is required and product must be in resalable condition.
• No return for refunds, exchanges, credit or replacement are accepted on Custom Order Items except when they are found defective, in which case the product may be repaired or replaced at Canada Computers & Electronics' discretion.
• Please contact your Canada Computers & Electronics' representative for further details.

Bundle Returns

Certain items sold by Canada Computers are bundled together with two or more products and sold at a discount. All bundles must be returned with all the components together and in working condition. Canada Computers will not return individual items from a bundle.
If you wish to return an item sold within a bundle, the item must fall under the return and exchange policy and the entire bundle must be returned altogether.
If you wish to exchange a defective item sold within a bundle, it must fall under the return and exchange policy for that item and it will be exchanged for the same item.

Return And Exchange Of Items Used For Mining And Farming Cryptocurrencies

Canada Computers will not return, exchange, or provide warranty service for any product that has been used outside of its intended purpose (e.g., cryptocurrency mining and farming). Due to the excessive wear on components used for cryptocurrency mining and farming, Canada Computers will not cover any product(s) that has been used for this purpose. All products will be tested, and parameters of use will be looked at before granting return, exchange, or warranty service. Any product that has been deemed used for mining and/or farming will not be accepted for return or exchange at any Canada Computers location and the warranty will be deemed void with Canada Computers. However, customers may still go directly to the manufacturer for all warranty claims that Canada Computers has declined. Most customers will not be affected by these changes and Canada Computers will still honor the return, exchange, and warranty policies for items used for their intended purposes.

For additional support, you may contact our Customer Service team